Operations Research Desk
We document the operating procedures, automations and templates that let a small team behave like a large one.
Published work
Guide to AI business systems
The documents, reviews and habits that turn scattered AI use into a system that survives staff changes.
Free AI prompt pack for business
Twenty prompts across sales, service, marketing and operations, each with a context block you fill in once.
ChatGPT prompts for business that produce usable output
Prompt patterns for sales replies, offers, SOPs and summaries — with the context blocks that make them reliable.
Use Claude for business writing and analysis
A working setup for using Claude on proposals, transcripts, SOPs and long documents.
A practical guide to AI prompt engineering for business
How to write instructions that produce consistent, on-brand output — and how to test them like any other business asset.
Automate customer replies without losing your tone
Build a three-tier reply system where templates handle the routine and people handle the rest.
Guide to customer service automation
Automating speed and consistency while keeping judgement, apology and escalation firmly human.
WhatsApp customer service templates for small teams
Reusable replies for delays, complaints, refunds and after-sales check-ins that keep your tone consistent.
Use ChatGPT for customer support drafting
Set up a support drafting workflow with guardrails so replies stay accurate and on-brand.
Customer service SOP template
A numbered procedure covering response times, tone, escalation, refunds and weekly quality checks.
Beginner's guide to business automation
How to remove repeat work without turning your business into a machine customers dislike talking to.
Lead generation planning worksheet
Map your three best lead sources, the message each needs and the follow-up that closes them.
Customer retention strategies that hold in a small business
Retention is a scheduled activity, not a feeling. Here is the calendar and the three messages behind it.